Helpora: Real-Time On-Demand Service Marketplace
We engineered a high-volume services marketplace consisting of customer and provider apps, a real-time matching backend engine, and integrated Stripe escrows payments.
The Service Dispatcher Engine
Helpora was developed to bridge domestic service providers and local clients: from electrical and plumbing requirements to home cleanings bookings.
Offline service networks suffer from slow dispatcher queues and unverified providers records. We built an integrated mobile mapping system:
👤 Customer App
Find nearby providers, select scheduling slots, confirm bookings with credit cards, and monitor provider coordinates in real time.
💼 Provider Dashboard
Configure service types catalogs, accept dispatch notifications, update project status checkmarks, and track weekly direct bank payout ledgers.
The Challenges We Solved
Customers wait 15+ minutes for booking requests confirmations, leading to cancellations and lost leads.
No central portal to review provider business licenses, leading to safety and service quality issues.
Offline transactions and cash payments cause bookkeeping mismatches and disputes over commission cuts.
Lack of real-time coordinate logs makes it impossible to know provider routes status or arrival estimates.
Real-Time Dispatch Matching Engine
We structured a geofenced dispatch matcher database using coordinate calculations algorithms.
- ✓ Automated match scheduling in a 5km radius
- ✓ In-app chat channels with Socket.io pipelines
- ✓ Dynamic commission structures setups
- ✓ Secure provider license review validation locks
Core Modules Delivered
Customer Portal
Search local providers lists, filter profiles categories, and manage billing methods cards.
Provider Console
Accept booking requests, mark service completion status, and configure available working schedules.
Stripe Escrow Sync
Hold booking payments in escrow until services are complete, then release payouts minus platform fees.
Interface Showcase
System operator consoles tracking active marketplace jobs and payout splits ledger.
Booking confirmation interfaces displaying provider ratings and invoice balances.
Our Development Journey
Marketplace Discovery
Audited booking workflows, provider registration guidelines, and commission setups.
Architecture Design
Designed MongoDB schemas, decoupled customer-provider portals, and planned real-time maps integrations.
App Development
Coded mobile apps using Flutter and integrated custom Node.js dispatch server queues.
Security & Payment audits
Validated Stripe escrow settlements, tested maps tracking stability, and audited auth tokens.
Production Launch
Approved and launched client apps on Apple App Store & Google Play Store platforms.
Operations Improvements
| Metric / Workflow | Manual Offline Agencies | Helpora Marketplace |
|---|---|---|
| Matchmaking Latency | Average 15+ minutes manual call | Under 45 seconds matchmaking ETA |
| Provider Trust | Unverified background checks | Aadhaar & business license validation locks |
| Invoicing & Payouts | Cash receipts, manual calculations | Automated escrow hold & payout ledger payouts |
| Location Visibility | Untracked WhatsApp locations | Real-time GPS tracking maps in app |
Technologies Used
Launch Your Custom On-Demand Marketplace
Consult directly with our project leads to outline your application architecture and wireframe timelines.